Subscriptions
What is a BabySoSoft Subscription?
A BabySoSoft Subscription is a convenient option that lets you buy our gift sets in bulk—at discounted prices—and have them delivered at regular, chosen intervals. A great option for your internal gifting program, it guarantees that each and every new arrival receives a warm welcome that they can carry with them forever.
Why Should I Choose a Subscription?
Not only does a subscription offer a level of convenience to your gifting program, but it offers our deepest discounts on BabySoSoft products. Subscriptions allow you to keep gift sets in stock without the inconvenience of re-ordering.
How Do I Adjust My Shipment Delivery Date?
If you need to adjust the delivery date of your subscription, simply give us a call at 888-812-1077 or email us at contactus@babysosoft.com and we’ll make the necessary delivery and billing adjustments.
What If I’d Like to Cancel My Subscription?
If, at any time, you’re dissatisfied with the quality of our products or service, please reach out so we can make it right. If you’d still like to cancel, we’ll accommodate your request according to our terms of service.
Products
What Materials Do You Use?
All BabySoSoft products are made from ultra-soft, minky, 100% polyester fabric, making them durable, warm and gentle on baby’s delicate skin.
How Do I Care for My BabySoSoft Items?
All BabySoSoft products are machine washable. Simply close any/all fasteners, wash on regular setting in cold water with similar colors and tumble dry. Do not bleach.
Shipping
Where Do You Ship?
BabySoSoft currently accepts orders within the U.S. only.
International orders cannot be accepted at this time.
How Long Will It Take for My Order to Arrive?
The BabySoSoft team is as excited for you to get your gift as you are! As a general rule, please allow us between 3-7 business days to process your order. While we strive to ship orders on a daily basis, shipping time is based on carrier rates and schedules. We will send you an email when your order ships with any updates and your tracking number.
Payment
What Forms of Payment Do You Accept?
We’re happy to accept most major cards, including Visa, MasterCard,
American Express and Discover.
Returns
What Is Your Return Policy?
To receive a full refund to your original payment method, simply return your item in resalable condition within 30 days of the order shipment date.
Returns received and/or processed after 30 days of the date of the last shipment will be considered on a case-by-case basis. See BabySoSoft policy page
What Is Your Exchange Policy?
You can make an exchange at any time, free of charge. See BabySoSoft policy page
What If My Order Arrives Damaged?
If your BabySoSoft merchandise is faulty, damaged or doesn’t correspond to its description on our Website, simply call us at 888-812-1077 and we’ll make it right.